Return & Exchange Policy – Dune Drop

At Dune Drop, customer satisfaction is very important to us. We want every customer to shop with confidence and peace of mind. If you are not completely satisfied with your purchase, you may request a return or exchange subject to the following terms and conditions.

7-Day Return Policy

Customers may request a return or exchange within 7 days of receiving their order.

To be eligible for a return:

• The product must be unused, unworn, and in its original condition.
• All original tags, packaging, accessories, and invoices must be included.
• The product must not have been damaged due to customer misuse.
• Return requests submitted after 7 days will not be accepted.

Non-Returnable Products

The following products are not eligible for return or refund unless they were received damaged or incorrect:

• Used or washed products
• Customized or personalized products
• Clearance or sale items
• Products damaged due to customer handling or misuse

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos/videos of the product
• A brief description of the issue

After verification, we will arrange a replacement or refund as soon as possible.